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To be eligible for a return, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Returns must be initiated within 30 days of receiving your order. Items that are damaged, altered, or missing parts are not eligible for return. We reserve the right to refuse returns that do not meet these criteria.
To initiate a return, you must contact us by emailing [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with your return. Please allow 3-5 business days for us to process your return request.
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you will be responsible for any loss or damage during transit.
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product and helps us manage inventory effectively. Please follow the return process outlined above to initiate your return.
Certain items are non-returnable, including but not limited to gift cards, personalized items, and items marked as final sale. If you have questions about whether an item is returnable, please contact us before making your purchase. We will provide clarification on the return eligibility of specific products.
We may update this Return and Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. It is your responsibility to review this policy periodically for any updates. Your continued use of our services after any changes to the policy constitutes your acceptance of the new terms.